Privacy policy
Privacy Policy
Last updated: April 24, 2026
This Privacy Policy outlines how Solvor ("the Site", "we", "us", or "our") collects, uses, stores, and discloses your personal information when you visit, use our services, make a purchase from joinsolvor.com (the "Site"), create or edit a Solvor Link, upload content, tap or access a Solvor card, or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, recipient of a Solvor card, account holder, or another individual whose information we have collected.
Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that we collect, use, store, and disclose your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected personal information about you from various sources, as detailed below. The information we collect and use varies depending on your interaction with us.
In addition to the specific uses outlined below, we may use the information we collect to communicate with you, provide the Services, process orders, create and manage Solvor Links, comply with legal obligations, enforce applicable terms of service, prevent fraud or misuse, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes, or can reasonably be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Basic contact details, including your name, address, phone number, and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number, order number, Shopify order ID, product selection, and order status.
Account information, including your email address, password or authentication credentials, account settings, profile photo, special date information, and account preferences.
Shopping information, including the items you view, add to your cart, purchase, or interact with.
Customer support information, including information you provide in communications with us, such as emails, messages, support requests, and other information you choose to share.
Custom product content, including photos, images, messages, text, titles, links, URLs, music links, video links, theme choices, colors, header images, link images, and other content you provide to create, customize, display, or edit a Solvor Link.
Solvor Link information, including public slugs, edit links, edit tokens, profile settings, link settings, uploaded image paths, page titles, page descriptions, card messages, and other information needed to make your Solvor card and Solvor Link work.
Certain features of the Services may require you to provide specific information. You may choose not to provide this information, but it may limit your access to certain features or prevent us from completing your order.
Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include device information, browser information, network connection information, IP address, pages viewed, referring URLs, search terms, and other information about your interaction with the Services.
We use Cookies to help operate our store, improve the Services, understand how users interact with the Site, support checkout, prevent fraud, and support marketing or analytics where applicable.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including:
Shopify and related commerce tools that help process orders, checkout, payments, shipping, and store operations.
Payment processors who help process payments and prevent fraud.
Shipping and fulfillment providers who help deliver products.
Email and communication providers who help us send order, account, claim, support, and marketing emails.
Storage, hosting, database, authentication, and IT service providers who help us store uploaded content, manage accounts, operate Solvor Links, and keep the Services working.
Third parties that collect information through tracking technologies, including cookies, pixels, and web beacons.
Information from third parties is treated in accordance with this Privacy Policy. We are not responsible for the accuracy of third-party information or their policies. For more details, see "Third Party Websites and Links."
How We Use Your Personal Information
Providing Products and Services: To process payments, fulfill orders, manage your account, provide customer support, facilitate shipping and returns, create and manage Solvor Links, connect orders to customer accounts, allow customers to access and edit their Solvor Links, and make Solvor cards work when tapped or accessed.
Custom Solvor Links: To use uploaded photos, messages, titles, links, images, themes, and customization choices to create, display, store, and manage your Solvor Link. If your Solvor Link is public or shared, people with access to the link or Solvor card may be able to view the content you added.
Account Access and Claims: To send sign-in, sign-up, order claim, and account access emails, verify that an order belongs to the correct customer, and connect your Shopify order to your Solvor account.
Marketing and Advertising: To send promotional communications, improve our marketing, measure performance, and tailor advertising to you where permitted by law. You may opt out of marketing communications where required or available.
Security and Fraud Prevention: To detect, prevent, and investigate fraudulent, unauthorized, malicious, or illegal activity. It is your responsibility to keep your account details secure.
Communicating with You: To provide customer support, send order updates, respond to questions, provide account-related messages, and improve our Services.
Legal and Business Purposes: To comply with applicable laws, enforce our Terms of Service, respond to lawful requests, protect our rights, and maintain business records.
Public Solvor Links and Uploaded Content
Solvor products are designed to let customers create a digital Solvor Link that may include photos, messages, links, music, videos, or other content. A Solvor Link may be accessed by tapping a Solvor card or by visiting the Solvor Link URL.
Some content you add to a Solvor Link may be publicly viewable by anyone who has access to the Solvor card or Solvor Link. This may include photos, messages, links, page titles, header images, link images, and customization choices. Do not upload or add content that you do not want others to view.
We may store uploaded content using third-party hosting, database, authentication, and storage providers. Uploaded content may be assigned file paths, public URLs, public slugs, edit tokens, or other identifiers needed to make the Services work.
Cookies
We use Cookies to enhance our Site and Services. For more details on Cookies used by our store, see Shopify's Cookie Policy. You can manage Cookies through your browser settings. However, disabling Cookies may affect the functionality of the Services, including checkout, account access, and certain Solvor Link features.
How We Disclose Personal Information
We may disclose your personal information under the following circumstances:
To vendors and third parties performing services on our behalf, including Shopify, payment processors, shipping providers, email providers, hosting providers, database providers, authentication providers, analytics providers, storage providers, IT support companies, and customer support tools.
When you request or consent to disclosure, such as when you make a purchase, upload content, share a Solvor Link, tap or access a Solvor card, use social media integrations, or otherwise direct us to disclose information.
To provide public Solvor Link functionality. If your Solvor Link is public or shared, content on the page may be visible to anyone with the link or card access.
Within our corporate group, as needed for business operations.
In connection with business transactions, such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
To comply with legal obligations, enforce our Terms of Service, respond to lawful requests, prevent fraud or abuse, or protect our rights and the rights, safety, and security of others.
We do not sell your uploaded Solvor Link content as a standalone product. However, certain privacy laws may define "sale" or "sharing" broadly, including some advertising or analytics activities. Where required by law, you may have the right to opt out of certain disclosures.
Third Party Websites and Links
Our Site, products, Solvor Links, emails, or user-created links may include links to third-party websites, music services, video platforms, social media platforms, or other services that are not controlled by Solvor. We are not responsible for their privacy practices, content, security, or availability. Review their privacy policies and terms before providing any personal information.
Children’s Data
Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us to request deletion.
If you are under the age of majority in your state or country, you should use the Services only with the involvement of a parent or guardian.
Disassociation from Third-Party Apps
Please note that Solvor is not associated with or endorsed by any shortcuts apps or similar third-party applications. Any references to shortcuts or similar functionalities on our website or in our services are purely for illustrative purposes and do not imply any partnership or endorsement.
Security and Retention of Your Information
No security measure is perfect, and we cannot guarantee complete security. We use reasonable administrative, technical, and organizational measures designed to protect personal information and uploaded content. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures.
We recommend not using insecure channels for sensitive information. You are responsible for keeping your account credentials secure and for controlling who can access your Solvor card, Solvor Link, edit link, or account.
We retain personal information, uploaded content, order records, account data, and Solvor Link data for as long as needed to provide the Services, support customer accounts, process orders, maintain business records, prevent fraud, comply with legal obligations, resolve disputes, and enforce agreements. We may retain certain information after account deletion if required or permitted by law.
Uploaded Content and Retention
We may store uploaded photos, messages, links, images, and Solvor Link content for as long as needed to provide the Services. If you request deletion of your personal information or uploaded content, we will review the request and respond as required by applicable law. Some content may not be immediately deleted from backups, logs, records, or systems where retention is required for legal, security, fraud prevention, or operational reasons.
Your Rights and Choices
Depending on where you live, you may have rights related to your personal information, including the right to access, delete, correct, restrict, object to processing, transfer your data, withdraw consent where applicable, or opt out of certain uses or disclosures of personal information.
You can exercise these rights by contacting us using the details provided below. We may need to verify your identity before processing certain requests. We do not discriminate against you for exercising your privacy rights.
You may also be able to update certain account, Solvor Link, or profile information by signing into your account.
Marketing Communications
If you receive marketing emails from us, you may opt out by using the unsubscribe link in the email or contacting us. Even if you opt out of marketing emails, we may still send you non-marketing messages related to orders, account access, security, customer support, or other transactional matters.
Complaints
If you have concerns about how we handle your information, please contact us. If you are dissatisfied with our response, you may have the right to appeal or lodge a complaint with a data protection authority, depending on where you live.
International Users
We may transfer, store, and process your personal information outside your country, including in the United States. When required, we use appropriate mechanisms for such transfers, which may include Standard Contractual Clauses or other recognized transfer mechanisms.
Contact
For questions about our privacy practices or this Privacy Policy, or to exercise your rights, please contact us at:
Phone: (612) 500-3377
Address: 11310 46th Ave N, Minneapolis MN 55442, United States
Email: hello@joinsolvor.com